Blue Matrix Womens Off-Shoulder Dress and similar items

This reflects the seller's handling time and may not include time spent in transit.
If you have questions about shipping, please contact the seller.

Our goal is to provide you with an excellent service experience. If you’re not completely satisfied with your order, we will do everything we can to assist you. Once your order is received, please review the order as soon as possible. If you believe you have received an incorrect or defective item, please contact our customer service team within 5 business days of receipt of your order.

In the event the problem cannot be resolved through replacement, we will issue a refund or store credit. This policy applies to both domestic and international orders.

RETURN FOR REFUND PROCESS

All returns must be received within 30 days* of delivery (customer pays for return shipping).

Shipping fees are non-refundable, unless there was a mistake on our end.

EXCHANGE

If your apparel or shoe item is too small or too large, upon purchase of the corrected size, we offer a one-time courtesy, postage paid return, for the item you are sending back. We will issue a refund for the original item once the item is received.

If a refund only, is preferred, then the return for refund process applies (customer pays for return shipping).

Circumstances ELIGIBLE for Refund or Exchange

Faulty items damaged/broken upon arrival.
Incorrect size/color.

ALL RETURNS MUST:

Have NO signs of wear, washing, or improper care
Have NO damage or stains
Items with tags, must have all tags attached.
Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport.

RETURNED PACKAGE

Please do not return directly to the address on the received package. The appropriate return address will be provided via your support ticket.
Please send back the package with normal shipping, not express shipping. We suggest all returns be sent with a traceable carrier tracking number.

Return Processing Time

Once we receive your item(s) at our facility. Please allow 2 – 5 business days to process the return.

CANCELLATIONS

Once orders have been submitted, they cannot be changed or cancelled.

Products NOT ELIGIBLE for Return (for health & safety purposes)

Undergarment items (panties/shapewear, underwear, boxers, bras, socks)
Swimsuits / Swimming Trunks
Bodysuits
Facemasks / Face Gaiters
Earrings