An item is eligible for return within 7 days of delivery, date known by use of the confirmation code. Buyer is responsible for return shipping. The cost of the item only will be refunded. If an item is lost during shipping, a replacement will be shipped with no additional shipping charges to the buyer. Customized items will only be eligible for return on a case-by-case basis. Anything personalized, such as with a person’s name, is not eligible.