Satisfaction Guaranteed as described in the description. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three days by e-mail of receipt of your items. Upon our receipt and inspection of the returned item, we will issue a refund for your item if returned in the same condition as it was when sent to you excluding any shipping/insurance or commission expenses that was incurred. Jewelry refunds are as item credit only minus shipping, insurance and commission expenses.