RETURNS & EXCHANGE – Simplicity & Charm stands behind its items. We want you to be happy with your purchase; if for any reason you are not completely satisfied with any items, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right. It will be replaced without charge, exchanged or refunded following its return up to 7 days after receipt of the merchandise in its original packaging. (Be aware of a 15% restocking fee will be applied on ALL returns unless noted otherwise). The item needs to be in unopened, original packaging. To return or exchange an item, please include your order number, contact information, and the reason for return. All returns funds will be processed within 3 days of receipt.

*Cosmetic items are not refundable only exchangeable
*Fragrances are not refundable
*Jewelry and electronic items returns are subject to inspection.

If you are not satisfied, you may return your purchase in its unused condition within 7 days of receipt for a full refund (less shipping). Items received after 7 days will receive a store credit.

PLEASE NOTE: We have the right to reject any products returned to us that is defectives. Shipping costs are NOT refundable.

If you send an item back to us that does not meet the return requirements or it is damaged or worn, we reserve the right to send it back to you at your expense. If you need to exchange your order for any reason, (unless we are at fault) you will be responsible for return shipping charges. Please let us know on the packing slip the reason for your return so we can improve on our collection. The return address for all items is included on the packing slip:

• * * If your package qualified for free shipping and an item is returned to us, your total purchase falls under the qualifying amount – the original shipping charges will be charged!