Due to health and hygiene policy standards, any item returned in a state of used is classified as “Unsellable”, so it cannot be returned to an active inventory. Any authorized return will carry a 20% restocking fee penalty.

IMPORTANT: Cancellation of orders after shipping has been issued are not accepted. Unclaimed, Refused or Returned Packages are subject to a 20% Restocking Fee with no exceptions. Request to return products after received, opened & used are not accepted NO EXCEPTIONS. Please, keep track of your package to avoid your item to be returned back to us as UNCLAIMED. In case of returned merchandise, shipping cost from our warehouse to you (of $19.99 USD for Domestic & $59.95 USD for International) are not refundable. Please note that it is buyers full responsibility to cover any shipping and handling charges of their package back to us if you already receive it.

If you receive a defective unit, we as a company will offer you customer support that allows both parties to solve the problem satisfactorily. In most cases, we solve all the situation successfully. If the problem persists, remember that all our products come with a one-year limited warranty. You can write to us at https://www.splitenderpro.com/contact-us/ and let us know the problem of the unit so we can assist you.