QNAP TS-853S PRO NAS REPAIR SERVICE (SS-853 Pro) TURN AROUND TIME 3-5 BUSINESS DAYS Attention: DO NOT ship us your Hard Drives! Make sure to remove them along with the trays from the unit before you ship the defective NAS device to our repair facility. Failures our service covers: Unable to boot This is a repair service, you must ship us your defective NAS device for repair! You are not purchasing a replacement unit. Este es un servicio de reparacion, ¡debe enviarnos su NAS defectuoso para su reparacion! No esta comprando una pieza de repuesto. How does this mail-in repair service work? Purchase the repair service An automated Email is sent with packaging shipping instructions along with a link to your newly created account ticket Ship your defective device using the address provided in the email Once received, we process your module into our system and immediately begin repairs Once fixed we quickly package the board and provide you with your tracking number Common Questions: What is the turnaround time for a repair? 3-5 business days after we receive your defective device. (this does not include shipping time) What if my symptom is not listed or I have another unlisted issue? Then you may have a different issue with your NAS device. We do not provide troubleshooting Do you work on NAS devices that have been serviced before have had failed repair attempts or missing parts? No What happens if you can't fix my NAS device? In the event we are unable to fix your unit, we will issue a full refund minus shipping cost and return the device to you. What if I have a problem with my NAS device after it has arrived, is there a warranty for this repair service? A 1 Year warranty is included with this repair service from the date of departure of our repair center. Customer is responsible for return shipping to our facility, unless unit is DOA. Customer agrees to the above terms and conditions upon purchase. Please do not purchase this repair service if you do not agree with the above terms and conditions! Affected models we service: TS-853S Pro SS-853 Pro