Return and refund requests are only possible under these conditions: damaged product because of our faults, receiving different items than the one you have ordered, or anything else that can be counted as our mistake. Returns are accepted within 5 days of delivered shipment (everything is shipped with delivery confirmation which gives us the exact date a package was delivered). Items must be returned within 5 days of return request and must arrive in the same condition in which they were received or they will not be accepted.