RETURN POLICY
All returns will be accepted for new or unused items within 30 days of purchase.
Secret Bath has a money back guarantee on products returned within 30 days after the return had been authorized.
In order to receive proper credit on your return, please contact us to receive a Return Goods Authorization (RGA), number and shipping address.
Returned items must arrive back in resalable condition with the original packaging and technical documentation.
Product must be new, unused, unaltered and uninstalled.
We do not charge a restocking fee on any orders but the customer must pay for return shipping cost.
It must also be in the original packaging.
If the item arrives in good conditions but without original packaging, a 25% restocking fee will be applied.
Unauthorized returns will be refused.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Damaged items:
Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away.
In the unlikely event that an item you ordered arrives damaged or is defective, please contact us immediately.
If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you.
Defective items are covered under our manufacturer-vendor warranty.
Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery.
If you find concealed damage, save the carton and packaging material. Email our customer service department immediately.
You will not be responsible for the shipping cost to return or replace the item damaged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for another item, send us an email at [email protected]

Shipping return address
To return your product, you should mail your product to: 7257 SW 48th Street. Miami Florida 33155.USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.