We offer a 30 day return/exchange policy. You can request a refund if you are dissatisfied for any reason with your product. All return costs are covered by our company, which resides in the continental U.S.A. We will provide you a return label and instructions. In the case of factory defects, if available, we will replace the product for you. When returning an item, it must be in perfect condition and all of the original packaging and include all of the original accessories or items that came with it. The item and package should be in original and perfect condition. All returns MUST be done within 30 days of date of purchase. Please note that we cannot give refunds or replacements after the 30 day limit has expired. When sending in a return, please note that it can take up to 7 business days for the return to be processed. We do our best to process as quickly as possible. We are extremely fair, and in the rare event of something out of the ordinary happening with our products or shipping, we will gladly work with you to find a fair resolution.