Panda Pillow Pets Plush - Large (Black White) Please See All Pictures! Please be sure to take a closer look at the size of the item ,Because of the measuring technique , there may be 1-2 centimeters of error. Please contact us before you leave a "Negative or Neutral Feedback" if you find any quality problems after receiving the item Refund or Exchange: All return require Carry Supply pre-authorization, must be made within 14 days of receive, in original condition with packaging (New and Unused), and subject to 20% restocking charge. Exchange or refund. We shall not be liable for any merchandise defects, spoilage of products, loss of sales, or consequential damages. Buyer is responsible for all associated shipping costs for undelivered, unclaimed, or returned packages unless we have made an error in the listing or the item is defective. If you ask for a refund during valid period, we will offer you a refund without postage charges. Shipping and handling charges, insurance are not refundable in any case.