Creative 261 tv remote sale GUIDELINES: PAYMENT: Payment must be made within 3 days of sale unless other arrangements are made. Payment can be made by Paypal only Shipping is done via shipping calculator for the 48 states, All others must email before placing bid we will let you know what shipping would be. We only ship to the U.S and Canada. RETURNS: Returns are accepted up to 7 days after you receive your Item if you are unhappy with the condition or functionality of the item. Keep in mind the items that have serial numbers ie: electronics, power tools, etc. we have on file and everything is tested before listing unless new. The return must be sent back in the original package if item is new. If you need to return anything either email us or call us before you send back to get an RMA # if you do not have an RMA # we cannot accept the return. Refunds will be given as Money back less shipping and handling. QUESTIONS: Questions about an item or shipping of an item you can email us anytime We will do our best to answer any and all questions about the products we have available. If you email us we will get back to you within 24 hours.