Used, From a clean, non-smoking and pet-free home. *Please note : I am not a collector or expert on Monster High Dolls. I am not knowledgeable enough to know if something is damaged or missing (but I would be happy to answer any questions you have or provide more photos if something is not clear!). These were played with by a child and you should expect some wear and tear. The best way to know is to look at all the photographs I have provided. If something is not shown, then it is not included. This doll was NOT kept mint / pristine or perfect by an adult collector and if that is what you are looking for we recommend skipping over this item and instead going for one new in the box or being sold by an adult collector. You will receive exactly what is pictured/photographed. Tip: mouse over or click on the photo to view a pop-up of an enlarged version of the photo to see all the details! We guarantee your satisfaction with your purchase or your money back! You can purchase from us with confidence, we have sold over 7,000 items to happy buyers just like you. Most buyers receive their order within 2-4 business days of payment. And we pack every item with care to ensure you receive it in the same condition as is described and photographed in the listing! Questions are welcome, we will reply quickly.