RETURN POLICY
To help protect and ensure a satisfying shopping experience for all Moon Bunnies customers, please refer to our return policy.

No return for Unwanted
Were strictly not accepting return request for unwanted

Opened/Used Product
Due to health & hygiene reasons, we will be unable to offer an exchange or refund on ‘change of mind’ to any used/opened (worn/tried) purchases. Though we strive to enhance your shopping experience, we will be unable to offer a satisfaction guarantee on any of our products due to the limitation of personal preferences.

Faulty/Shipping Damaged Products:
We offer a 30 Days Full Refund or Replacement Warranty. If your product is found to be faulty, it will be replaced with an identical product. However, should we be unable to replace your product (i.e. out of stock), we will be more than willing to offer you a refund or another product of the same value as a replacement.

We will reimburse the return postage on any defective or faulty items (i.e. Dead on Arrival) within 30 days of purchase.

Be sure to follow the following tips, before concluding your product is faulty:

Make sure you are using the correct batteries
Make sure the batteries have been inserted correctly
Try new batteries
Make sure battery connectors are not wet or moist
Make sure you are using an adequate charger
Make sure you read the manual clearly
Hold controls for 3-5 seconds to turn on/reboot
Contact us for technical support

Other Notice and Declaration:
All warranties do not cover misuse, compatibility, or physical damage
All returns are based on the normal items, there are certain specific items that will have an exception and a different return policy which will be clearly specified in the item description