Return Policy
You may receive a refund for stock items returned in original “new” condition as long as Hileman Silver Jewelry receives the item within 10 days of the purchase date. Made to order rings, special order sizes and special inlay requests are not returnable. Stock items returned after 10 days will receive a merchandise credit. Items are not returnable for any reason after 14 days unless arrangements are made before purchase. Shipping charges will not be refunded. Items are inspected before being shipped from our studio. If you receive an item damaged during shipment, save the box and notify the carrier of the damages. If you notice a defect in the jewelry, contact us for return instructions and we will repair the defect, replace the item with a new one or refund your purchase price if we are not able to fix it. We cannot warranty our products due to the varying wear and tear based on customer activities and care. Our jewelry can last a lifetime when worn with common sense and removed before activities that could damage it.