Rather than return, replacement (whether it be replacement without return, or with) is always an option. If the device is unsatisfactory in some way or if you simply don’t know how to install/use it, feel free to call us a 541-206-1439 and we’ll do our best to help you out or work out some solution that will leave you a satisfied customer.

If a customer desires to return an item, the cost of the item, minus the initial shipping charges will be refunded within 30 days after the item is returned and checked against our sales records for it’s information such as serial number, page counts and a eprom page, which were recorded with a printed copy of the config page from each and every printer immediately prior to packaging for shipment. Printers or other items that are not the item sent which are returned are not refunded…..!!!!!!!! We are a honest business. If it is ours you have no worries, if it is not, and we will be the sole judge of this! Buyers agree to this with no recourse when making any purchase from us and asking for a refund on a return
SO…. Don’t try it. __________ We can tell.. And here, we will deny any refund totally if this is the case. you will get NOTHING

Be aware that damages incurred in return shipment are the responsibility of the buyer and will affect a return amount, so please package the item in question as carefully as possible in a similar fashion as it arrived to prevent this. We worked hard to try to get it to you in one piece, please do the same.

Items which are returned that function correctly, whether it is due to some inability of the operator to properly either install, or use which is no fault of the item, are subject to a minimum 25% restocking fee or cost of initial shipping, whichever is greater, to a maximum of 50% of initial cost, depending on the condition of the item when returned.

It is definately recommended that buyers who are having difficulties installing or operating items purchased call us to let us help you. It is not cost effective for either of us if there is no communication. Our number is 541-206-1439.

Electrical items, such as a power supply,or printhead, are non refundable as the installation of a power supply or printhead, especially those in canon printers, can destroy the power supply or printhead when it is done into a defective printer or the printhead if installed into a defective printer. They are tested to work prior to shipment, that is as far as we go on these.

Buying from us says you agree to these terms and do so with no recourse.