You have 3 days (72 hours) from the official delivery date specified by the shipment forwarder to request a return for your item. This ensures that you have sufficient time to inspect your purchase and determine if it meets your needs. Once we receive your return request and verify its eligibility, we will provide you with a return authorization and instructions on how to proceed with the return. Please note that the returned item must meet the conditions outlined in this policy to be eligible for a refund or exchange. After your return request has been granted, you must ship the item back to us within 7 days. It is essential to use a reputable shipping method, as you will be responsible for the safe return of the item to our facility. The item must be securely packaged to prevent damage during transit.