If you have problems with received plant upon receiving it – please contact me with at least 3 clear pictures of the plant showing the problem. I am sure we can resolve it if something went wrong during the trip. Don’t send me pictures of it 7-10 days after receiving it. As we can not control your watering methods and conditions you keeping the plant in – we can not replace it if you did not reported problem right away. Please understand that plants are live organisms and they need to be nourished and taken care of. Do not use potting soils with time released fertilizers in them (like Miracle potting soil),as most of them are expired and will burn roots after transplanting into that soil.