Welcome To Swara Ecom Womens Solid Sterling Silver Promise Heart Pendant Necklace ITEM DESCRIPTION Design Type - Pendant Necklace Type of Metal - 14K White Gold Finish Sterling Silver Metal Purity - 925 parts per 1000 We are provided chain free of cost, please note this chain type is depend on availability. NOTE: Pictures have been enlarged to show details Please read the item specification above before making any purchases. You will get the jewelry specified in the item This piece of jewelry is a made to order item which take approx. 10 days time to make before we ship Regarding our Simulated Diamonds Our Simulated Diamond/Lab Created Gems have the same brilliance and fire as natural diamonds. Our simulated diamonds are individually Hand Cut and Hand Polished by master jewelers. Because of their superior quality, it is almost impossible to the naked eye to tell them apart from a real diamond. They have the same optical characteristics, radiance and beauty as a natural stone; and because they are not created from carbon, they don't have any imperfections, inclusions or feathering. Their brilliance and sparkle are virtually the same as an Ideal Flawless Diamond. PAYMENT POLICY Payment is accepted only through PayPal. will open unpaid item case if payment is not received within 3 days. In case there is a delay in payment kindly contact us and we can always make an adjustment. SHIPPING POLICY We ship worldwide to almost all major countries. Location Shipping Service Duration Charges Each Extra USA / UK / CANADA Standard 7 to 10 Working Days Free 0 USA/UK Express/Priority 3 to 5 Working Days $19.99 $5 CANADA Express/Priority 3 to 5 Working Days $24.99 $5 INTERNATIONAL Economy 8 to 11 Working days $39.99 $5 This depends on the mail service we send it by. Please note that we may ship via different mail services. Other International shipments are usually delivered within 2 to 3 weeks, depending on the time taken to clear customs. We are not responsible for any delays due to customs. Kindly note that all countries charge a duty on imported goods. A customs clearing charge is also imposed in many countries. We are not responsible for the amount of duty or any other related charges. Kindly provide us complete address for smooth transaction. RETURN POLICY All returns must reach us within 14 days after the item was delivered to you. The item must be in the original condition and with the original tags attached. We will issue a refund or send a replacement within 3 business days of delivery back to us. Buyer pays return shipping Customized Orders will not be accepted return or refund. FEEDBACK We want to ensure that you are completely satisfied with your purchase. If not, then please let us know before leaving any feedback and allow us to work with you to completely resolve any issues that you might be facing. You can return the item for a full refund LESS shipping, within 14 days of item(s) receipt date.