This fitbit was new but when opened it was found that it would not charge, likely due to a bad battery. Voltage through the charging cable was tested so the battery appears to be the culprit. While technically the batteries aren't replaceable, it is possible to open the case and re-solder a new battery in (there are tutorials online on how to do this). All items from the original package are included. This is being sold AS-IS FOR PARTS ONLY!! ------------------------------ GENERAL NOTES: -Shipping is calculated based on your location. Many listings (esp. heavier items) may have multiple options...there may a cheaper option when you go to checkout. -I do combine shipping, in most cases I will just refund you the difference in the actual shipping cost -Most orders received before 8PM EST will ship the next business day -Even though I do not generally accept returns, if there is a problem with your item PLEASE contact me first so I can work out a solution.