OUR RETURN & REFUND POLICY:
At United Elegance, we respect and value every customer. Because your trust is important to us, we want to be fully transparent. We want you to be completely satisfied with every purchase. However, should you need to make a return, please see below:

FINE JEWELRY POLICY:
All fine jewelry items are custom made per your individual order and each piece of jewelry, because it is hand crafted, can take up to 10 weeks to create from start to finish.
Therefore, our fine jewelry items are non-refundable.

FASHION JEWELRY POLICY:
Returns for refund or exchange must be post-marked within fourteen (14) calendar days from your received date based on our tracking information. All merchandise must be unworn, in its original packaging with all tags, cards and boxes intact and in saleable condition. Returns with missing part(s) will not be processed. United Elegance reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
The customer is responsible for ALL shipping charges incurred and they are non-refundable. Customers are required to ship the return item with sufficient shipping packaging to prevent the item from being physically damaged during return transportation. Customers are responsible for any loss and/or damages that occur during the return shipping process.
Please include our invoice (Proof of Purchase) in order for us to expedite your exchange.
Please note that, unfortunately, we will not be able to accept any return for a refund or exchange outside of the fourteen (14) calendar day period and we will be forced to return the item back to you at your cost.

Additional Return Requirements and Policy:
1. No restocking fee will be applied.
2. Refund will be issued after we receive, inspect, approve and process your return.
3. United Elegance will refund back to your original method of payment.