Bottega Veneta Eau Sensuelle by Bottega Veneta 2.5oz / 75ml Eau De Parfum Spray For Women Brand New In Box Sealed Our Refund Policy 1. If for any reason you are not happy with your purchase, you may return it within 30 days of receiving the order. Merchandise must be in original condition and unused. 2. Upon receipt, we will reimburse you for the amount that applies to the item(s) with any applicable sales tax. Shipping and handling charges are non-refundable for unclaimed, undeliverable packages or refused packages, unless we made an error in shipment. 3. You must pay the shipping costs on your return. 4. As fore mentioned, BeautyEverythigS cannot exchange any products that have been opened or showing any signs of use, therefore please be very careful about handling items that you wish to exchange. In addition, opened gift sets or special orders may not be accepted for exchange. 5. If a fragrance is damaged during shipment, please store the fragrance in a safe place and contact us immediately to file a claim. Please note that it is very important for you to retain the damaged product in order to file the claim. USPS will need to inspect the package before they will issue any credit for products damaged in shipment.