Ceramic Cup 11 oz and 15 oz sizes This mug is made of the highest grade ceramic. We offer both 11 and 15 fluid ounce mugs that are 100% dishwasher and microwave safe. The design is custom made, printed and sublimated in the US, on a ceramic cup made in China. The same image will be on both sides of the mug unless otherwise noted, never to fade no matter how many times it is washed. Each Mug is individually shipped in a custom made package to ensure it arrives safely. Guaranteed! Some designs can be personalized - If you have an idea please ask about it before placing your order. The mug comes with a 30-Day Money-back Guarantee. You never have to worry when you do business with Be Wild and Free Market; we stand by our mugs 100%. If the mug is damaged or mis-printed, please let us know as soon as possible. This mug will be custom made to order so processing and handling time can take up to 12 days, especially during a holiday season. If you love this design but are looking for a travel mug instead, you can find that option in my shop. Inventory is continually being updated with fresh designs. Check out the shop for new listings - https://www.ebay.com/str/bewildandfreemarket SHIPPING: Items will be shipped within 12 days of receiving payment. RETURNS: We accept any item returned within 30 days of the original purchase for a full refund. The Buyer will need to pay for return shipping. All items must be returned in the same condition as it was shipped. If the mug arrives damaged in any way please contact me for a replacement. FEEDBACK: The goal is 100% customer satisfaction earning a 5 star rating. If there is any problem with your order, please contact us via messages, so that we can find a solution.