?????????? Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book) Hardcover ? Illustrated, November 8, 2011 Very Good Condition Pages and covers are clean and have no markings - All items Guaranteed to be in said or better condition- Ships same day before 1pm EST weekdays Terms Of Sale Payments: Payments on "Buy Now" items are due within 48 hours Pay Sooner get it sooner! Payment must be made within 3 days of auction end or item will be re listed non-paying buyer dispute will be filed. We offer "Make Offer" option on most items. Only serious offers will be considered Returns All returns subject to a 20% re-stocking fee at the seller's discretion. If item is new and boxed must returned not opened If an opened box item must be returned with original packaging Please contact me to set up returns. If stated, Buyer pays all return shipping fees Shipping Information Shipping Ships next weekday from non smoking home All items are guaranteed to be in said or better condition We are not responsible for incorrect or undeliverable addresses. We ship 100% of all orders the same or next business day after payment received/cleared. Please understand that once orders are shipped, we cannot control the transit times thereafter Customer service is very important to us. Any questions? Please feel free to email me at anytime. (may take up to 24 hours to respond.) Please contact me before leaving feedback in order to resolve any issue. Thank you for looking!