WARRANTY COMPLAINTS RETURNS
?1. In any case, all products are covered by the seller’s 12-month warranty. 2. The Buyer has the right to file a complaint regarding quality or quantity defects or a breach of the substance of the product on the day of receipt of the goods, to the e-mail address: [email protected] The manufacturer is liable under the warranty if a hidden physical defect is found before the expiry of 2 (2) ( two) years from the date the product was released to the Buyer. 3. The Seller hereby excludes liability under the warranty for physical and legal defects of the product in relation to persons running a business (entrepreneurs). The responsibility of the Seller and the Producer under the warranty is also excluded if the Buyer has repaired the goods without the prior written consent of the Seller. 4. Complaints concerning: product quality, aesthetics, dimensions will be considered with the exception of the features indicated below and indicated in the Product and Warranty Cards. Architectural concrete is a material that is inherently variable in its aesthetic features, and all streaks, voids and their heterogeneity, as well as variability of arrangement are typical for the material and emphasize its character. The products may show variations and dimensional deviations in accordance with the parameters specified in the warranty conditions. Individual production batches due to: differences in weather conditions, including storage by the customer, differences in the aggregates or products used for production, may show variability in aesthetic / visual values, as well as voids at the edges or corners. 5. Each time an element of the guarantee is the proof of purchase of the goods. 6. Until the complaint is finally considered, the Buyer is obliged to store the goods under complaint in a proper manner, preventing its possible damage or the occurrence of shortages. 7. If, due to a physical defect of the goods, the Buyer withdraws from the contract regarding the implementation of his order or he requests the delivery of a defect-free goods instead of the defective goods, he may not return the goods without the prior written consent of the Seller. 8. The amount of claims under the complaint may not exceed the value of the goods subject to the complaint. 9. The complaint submitted by the Buyer does not withhold the payment due to the Seller for the product. The commencement of the complaint procedure shall not constitute grounds for the Buyer to withdraw or terminate the contract. 10. The seller is not responsible for matters related to the improper use of the purchased material. The risk of destination and use of the goods covered by the contract lies solely with the Buyer. Any and all information provided in this regard by the Seller is polite and may not be treated as a basis for a specific application. 11. In the event of an unjustified complaint or damage to the goods due to the fault of the user, all costs arising from the unjustified complaint are covered by the Customer. 12. Within 14 days of the delivery of the ordered goods, the customer has the right to return it without giving any reason, in accordance with the provisions of Art. 30 of the Act on consumer rights of 30 May 2014 (Journal of Laws 2004.827) By submitting a relevant written declaration to the seller. (Attachment no. 1) 13. In the event of withdrawal from the contract without giving any reason, the Customer is obliged to return the item by sending it to the address Voglio ul. Krakowska 60, 43-300 Bielsko Bia?a, at its own expense. 14. The possibility of withdrawing from the contract and returning the goods without giving a reason does not apply to non-prefabricated items, manufactured to a special order, according to the customer’s specifications or to satisfy his individual needs in accordance with the provisions of art. 38 section 3 of the Act on consumer rights of 30 May 2014 (Journal of Laws 2004.827). 15. In the event of withdrawal from the contract, the cash refund is made within 14 working days from the moment we receive the undamaged return shipment, in the form of cash or a transfer to the bank account indicated by the Customer. 16. Upon receipt of the parcel, the customer is obliged to check whether the ordered product has not been damaged in transport. If the package of the package shows signs of damage or if the seals (tapes) are broken, do not accept the package. Checking the contents of the parcel upon delivery is a necessary condition for considering any claims of the Customer for loss or damage to the parcel during transport, then a damage report should be drawn up in the presence of the courier and the seller should be contacted as soon as possible to clarify the matter. 17. All claims for damage to the parcel are accepted only with the attached damage report drawn up with the courier of the courier company delivering the parcel. The preparation of a report on the following days does not guarantee that the complaint will be recognized. Acceptance of the shipment without reservations results in the expiry of claims for damage to the goods! (Art. 76 of the Transport Law). In the case of later found mechanical damage, scratches, dents, etc., the shop is not responsible. 18. Pursuant to Art. 34 sec. 4, the Customer will be responsible for reducing the value of the item, which will occur as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.