Matrix Biolage Fiberstrong For Fragile Hair and similar items

Hassle-Free Returns

In order to return merchandise, you must email us to obtain verification of return from us.

You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.