AILKE Routine Skin Care, For Smooth, Radiant and similar items

Return Policy

1. Eligibility for Returns

We accept returns for most items within 30 days of delivery, provided they meet the following conditions:

• Items must be unused, in their original packaging, and in resellable condition.

• Certain items (e.g., final sale, personalized, or hygiene-related products) may not be eligible for return.

2. Return Process

To initiate a return, follow these steps:

1. Contact us at [email protected] or call 213-415-6520 to request a return authorization.

2. Provide your order number, reason for return, and any supporting details.

3. Ship the item(s) to the address provided in the return authorization.

3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item was defective or incorrect.

• For defective or incorrect items, we will provide a prepaid return shipping label.

4. Refunds

Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

5. Exchanges

If you wish to exchange an item, please initiate a return for the original product and place a new order for the desired item.

Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items

• Personalized or custom-made products

• Items with signs of use or damage not caused by Andzilla.shop

Contact Us

If you have any questions about our Shipping and Return Policy, feel free to reach out:

• Email: [email protected]

• Phone: 213-415-6520

We appreciate your business and look forward to serving you!