Duct Carbon Filter, Australian Charcoal, and similar items

our return policy allows you to send back returns-eligible merchandise within 5 days of the date you received the package for an exchange.

Pack the item(s) securely in the original product packaging (whenever possible). Please include all paperwork, parts, and accessories.

All items must be returned unused and undamaged in good condition, with tags attached, to ensure credit. We reserve the right to refuse a refund request if it does not comply with this policy.

Cut the return address labels from the bottom portion of the packing slip and attach the label to the outside of the return package.

Enclose the top portion of the original packing slip with the item(s). Please make a copy of the packing slip to keep for your records. If you cannot send the original packing slip or a copy, please include your order number, billing name and address with the item(s).

Before sending your return shipment, please completely remove or cover the original shipping labels from the outside of the package.
For your protection, we recommend that you use UPS, FedEx or another insured parcel post for your return.

Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.

It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement.