Vertea Organic Ceremonial Grade Matcha | and similar items

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If you have questions about shipping, please contact the seller.

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Returns, Refunds and Exchange Program

Thanks for shopping at Jessica Moretti.
If you are not entirely satisfied with your purchase, we’re here to help.

Returns:

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging

Exchange Program:

Any product(s) received incorrectly or have a manufacturing defect can be EXCHANGED provide product is sent back to Jessica Moretti in new condition, with the hang tags in place. NO credits or refunds will be issued in this case. If an exact replacement is not available, a similar item of equal value will be substituted. If ANY product is sent back soiled, or smells of smoke, we obviously cannot accept this because we cannot resell it. This product can be mailed back to you or your customer. You will be charged for the return shipping and handling.

Refunds:

If you are not satisfied with your purchase, return the eligible product(s) in new and unworn condition in the original packaging for a full refund or exchange. Any product(s) that have been resized (hems cut), damaged, tags removed, worn (smell of odor or perfume) or otherwise altered after delivery will not be accepted for return.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item
you need to contact Jessica Moretti for a return approval.