Recovery Kinetic Rope 1/2"X20' Off Road and similar items

This reflects the seller's handling time and may not include time spent in transit.
If you have questions about shipping, please contact the seller.

RETURNS: In order to maintain the lowest prices possible we ask your help in minimizing returns. Before you order any item make sure to double-check that you have chosen the correct item. If you find that you have made a mistake, you may return item(s) as long as we receive it back within 14 days of delivery to your delivery address. They need to be the Item that we shipped and need to be in new and unused condition and in the original unopened packaging. Once opened, items sold in pre-shrunk packaging cannot be returned. We do not sell used items. Rather than pass the cost of processing returns on to everyone in the form of higher prices, we will reduce your refund by a 20% restocking fee.

Once the item is received back, upon our inspection, we will refund the customer less shipping and restocking fees. Shipping fees will apply even if the listing says free shipping since we have paid to ship the item to the customer originally and just because it says free shipping on the listing it doesn’t mean that the carrier will not charge us and free shipping listings basically mean that the shipping fees are factored into the profit margin of the item when it gets sold. The restocking fee is 20%.

If you can see that the package is damage at the time of delivery, ask the delivery driver to wait while you check out the contents. If your parts are damaged, refuse the delivery. Then send us a message via eBay and we’ll start the process to get a new order shipped out to you. If you don’t notice the damage until the carrier is gone, send us an eBay message for instructions.

If we have made and error in your order please contact us and point out our error so that we can correct it in our listings to avoid future problems, then make sure that you include a copy of the eBay item sales information so that we can identify the item when we receive it. Also include a note describing our error and if you are correct we will waive the restocking fee. Any part which, in our opinion, shows evidence of being used and or installed is not returnable. If installed contrary to the manufacturer’s instructions, the item is not returnable. If the item is subjected to improper handling, packaging, or shipping by the customer it will not be eligible for exchange, refund, or warranty consideration.

If your order included multiple items please place a copy of each order in each return box to ensure that you are credited properly. All returns must be packaged to avoid damage. Ship postage pre-paid. Return shipping charges are not refundable.

When returning items we recommend that you use FedEx, UPS or USPS so you have a tracking number. If you ship the return item via truck please contact us before doing so. You will receive an email from us within 3-4 business days of our warehouse receiving the return Item. We will not be responsible for Items that were damaged in the return shipment.

Before leaving any negative Feed Back please contact us so that we can work out any problems. It is our goal to be good a eBay Seller so let’s talk about any problems that might arise.