Cosmetica's Feedback as a Seller

Seller response:
I was more than willing to help the customer, but they were extremely rude. I didn’t try any kind of convincing as they stated. I was only trying to help them. I guess you can’t please everyone.

Seller response:
Tried contacting customer numerous times. Palettes are genuine with defects. I offer hassle free returns, but if I don’t receive a reply as in a message or email, how am I supposed to help?

Seller response:
Hello, I didn’t realize that there was a problem with your order. I have tried to reach out to you numerous times via messages and emails, but haven’t heard back from you. I would be more than happy to assist you with this. Hope to hear from you.

Seller response:
Hello, I am sorry about the palette you received. This is not the kind of experience I want any of my customers to have. I am more than happy to resolve any order issues asap. I have sent you an email and 3 messages on Bonanza. I hope to hear from you soon so I may assist you. Thank you

Seller response:
Not fake. All items are factory second. Some may be defective. A simple message or email to let me know that you would like a replacement or refund would have suuficed if you weren't happy. I always put my customers first. I also sent three messages to you, but never received a reply. :(

Seller response:
I am very sorry that your package hasn't arrived yet. Sometimes items can be delayed during transit. Please contact me via message or email. Customer satisfaction is very important to me.

Seller response:
All items are drop shipped from reputable wholesalers. If you are not satisfied with your item, I would help out no matter what. All it takes is a message or an email and I am more than happy to make this a positive transaction for you.

Seller response:
????? No contact..unsure why the negative :(

Seller response:
This was not a fake! I buy from reputable USA wholesalers. No matter what though, if you are not satisfied with any product you receive from me, I always offer hassle free returns.

Seller response:
This listing had a 30 day shipping time clearly stated in the listing. Tracking number is:9400109699939771849655 Item delivered on 3/21. Next time, please read the shipping time and descriptions. Thank you

Seller response:
Gave buyer a refund. Not fake items. As always my products are purchased right here in the USA.

Seller response:
No contact from buyer. Customer satisfaction is a must from me. All it takes is a message. My items are bought right here in the USA

Seller response:
I wish you would have contacted me before leaving feedback. I strive for customer satisfaction. I am sorry that you are unhappy with your product. I purchase all of my beauty supplies that I sell from a USA based wholesaler. I have sold 100's of these without issues also. It may have been an outdated/old mascara. My apologies.