gearseller2's Feedback on Bonanza

Seller response:
Wish customers would wait until transaction resolved before posting feedback- usually resolved if customer allows time

Seller response:
This c ustomer was sent a full explantation about her hat on 3/13 and a refund. I guess she did not check her bmail for any information. Sorry that she left negative info without checking for follw up by us..

Seller response:
Sorry that this negative feedback was posted before issue was resolved. Once we both could see where things went awry we were able to sort it out and complete the order and there seem to be no hard feelings on either side at this point. This shopper welcome any time.

Seller response:
Brent- we have a toll free number that answers 24/7. I actually found your email in an account that gets very little use and I apologize for that. A simple cal could have resolved this days ago. I will send you the insructions as a response ot your email rather than do it here. Sorry for the delay this created.

Seller response:
This customer did contact us about the hat and I did reply to her that I would send the info.Unfortunately Mother Nature intervened with Hurricane Matthew which not only shut us down for several days but also the manufacturer of the hat. They supply the RMA numbers. So, yes, if a couple of emails warrants "jumping through hoops" I am guilty. I had emailed her yesterday that I would send her a return label as a courtesy and I guess her reply was the negative feedback. We are catching up as quickly as we can and understand any frustration people may have. We use 3 email addresses, this Bonanza system and have a toll free number with a machcine if we are busy or it's after hours.We always want people to be able to reach us and sometimes it takes a few days to service a bunch of people, right Bonz?As I said yesterday, Shawna, I apologize for your anxiety about this issue..

Seller response:
Spoke with this very nice customer numerous times regarding his order- he was made aware immediately upon ordering that this item would not be in stock for some time and said he was okay with that. Apparently when he received it the fit was not right even though it was the size he ordered. He informed me and of this and I told him we would make sure that it was resolved but he said that he knew it was not our fault but a manufacturer issue and has not responded to any further corrresponce regarding the matter. We share his frustration and not lo nger offer this manufacturer's merchandise for just such reasons. Quite surprised to see a negative feedback based on our phone conversations but do understand his frustration. Would welcome him as a customer any time.