rockycameras' Feedback on Bonanza

Seller response:
Postal Loss - Parcel showing with US customs as was sent next day so any delay beyond my control - we have as an honest professional company refunded in full as we always guarantee all items and their delivery and have checked ALL messages received from this buyer have been replied to also, which is why we have sold over 12,000 items on Bonanza as we give give excellent customer service

Seller response:
Unfair Feedback - Buyer has not contacted us letting us know of any issue as all buyers should do - WE always guarantee all items and their descriptions and items were checked and working before listing so maybe oxidisation not checked by buyer- As an honest company ALWAYS happy to help we have refunded in full which is why we have over 12,000 item sales as we look after buyers and any complaints professionally as can be seen by other feedbacks for accuracy

Seller response:
Unfair Feedback,- Parcel Sent with Tracking- Buyer CLAIMS? Non Receipt - We ALWAYS guarantee ALL Items and Delivery so Refunded In Full Even Though Suspect Parcel Delivered - See OTHER Feedbacks From over 11,000 Item Sales for Honesty

Seller response:
Unfair Feedback - Tracking Sent as parcel sent Next Day with full tracking as ALL our parcels are - Buyer Can See Parcel with USPS so ANY Delay due to USPS Beyond Our Control - See Other Feedbacks for OVER 11,000 Item Sales for Accuracy

Seller response:
Unfair feedback- The Buyer had item sent with tracking as all our items are - Claims non receipt? - Has been refunded in full as we are an honest company that guarantees ALL deliveries as can be seen from the over 11,000 sales from Honest Buyers Perfectly Happy with Both Items and Deliveries

Buyer response:
You miss represented the item. You’re pictures did not clearly show the issues that were blatant upon receiving this lens. 1.) An internal element of the lens is clearly severely scratched with a spider web pattern. A simple light through the lens test shows this. Your description reads “This lens is in optically perfect condition.” It isn’t. 2.) The lens has clear and obvious white dots all along the outer rim of the glass. This is a known defect with the Minolta m-rokkor 28mm and I was searching for a clean and clear example of this lens, as there are some out there. You’re description reads “This is in exc cosmetic condition with just some marking on lens hood lugs where the hood has been on and off a few times.” Again, it isn’t. No mention of this very obvious cosmetic issue. Your pictures showed neither of these issues. I have photos of the lens and would attach them here if I could, showing you these issues. Your photos hid them and did not detail the issues. It is frustrating dealing with retailers who do this. It is a waste of my time and money. I am new to bonanza, coming from eBay where this is prevalent. So, yes my comment is late. But as I am new to this site, I didn’t know I could rate and reply until I received an email asking me to do so. These were blatant issues anyone knowledgeable of cameras and lenses should clearly see and disclose. It’s frustrating and disappointing to constantly have to deal with this while buying online gear.

Seller response:
Unfair Feedback - Yes there was a missing item which was sent with tracking as soon as buyer made us aware of the oversight which he has not given enough time to arrive but as professional honest seller we have also refunded the item showing our complete honesty as can be seen by other feedbacks from over 10,000 item sales for accuracy

Seller response:
Unfair Feedback - The parcel was sent immediately and buyer received it quickly - He claimed issue with camera so agreed return for full refund which we did as soon as received even though camera works fine so user error not our fault !! - please read other feedbacks from over 10,000 item sales for accuracy

Seller response:
Unfair Feedback - The Parcel was sent tracked as all our parcels are and showing as with local sorting office so buyer has not collected and blames me? Showing our complete honesty we have refunded in full as we give excellent customer service as can be seen by all the other feedbacks from over 10,000 item sales for accuracy

Seller response:
Reported Review- The buyer ordered a camera which was sent next day and tracking was added to both Bonanza and Paypal as we send all our parcels with full tracking showing it has full tracking at every step as Proof which Bonanza and Paypal have both acknowledged the tracking is correct so Buyer is attempting fraud - Suspect Buyer Only Just Joined and is now banned and reported - Please Read other feedbacks from HONEST other Buyers of which we have over 1000+ for accuracy