elegant_wings' Feedback on Bonanza

Seller response:
We’re very sorry to hear about your experience and truly understand your frustration with the delay. We worked closely with the shipping company to ensure your order reached you as quickly as possible, and they have now confirmed that all items have been delivered. Unfortunately, despite our best efforts, some unexpected issues occurred during transit that were beyond our control. Please know that we take your feedback seriously and are actively working with our shipping partners to prevent such issues in the future. Thank you for your patience, and please feel free to reach out if there’s anything further we can assist you with.

Seller response:
We sincerely apologize for any inconvenience you experienced in our recent transaction. We have diligently worked to address and resolve your concerns. According to the tracking number and confirmation from the courier, the item has been successfully delivered to your address.

Seller response:
Dear [Customer], We sincerely apologize for any inconvenience you experienced in our recent transaction. We've attempted to reach out multiple times regarding the issue of the wrong color, but unfortunately, we haven't received a response. Please contact us at your earliest convenience so we can promptly address and resolve this matter.

Seller response:
We apologize the item got out of stock, and offered you multiple solutions. Despite offering an alternative product, we understand that you preferred a cancellation and refund. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding in this matter

Seller response:
We apologize for any inconvenience caused and remain committed to providing exceptional customer service. We attempted to address the issue with your item but received no response.We are always here to assist our buyers, and we take care to provide accurate and transparent item descriptions.

Seller response:
We sincerely apologize for any inconvenience you've experienced with your recent wallpaper purchase. Our team has been in constant communication with you regarding the issue. While we are more than willing to replace the incorrect item, we understand your preference for a full refund, which we respect. To expedite the process, we have provided a shipping label for the return of the item, and your full refund has been processed.

Seller response:
We sincerely apologize for any inconvenience caused. We are committed to ensuring your satisfaction. To resolve the issue, we gave you a free shipping label for you to return the item. We understand the importance of timely reimbursements and we have already initiated the refund process

Seller response:
Good day! We carefully considered your request to cancel the order due to an error on your part. However, we explained that canceling the transaction and issuing a refund through PayPal would incur a fee of $12, which we would need to pass on to you. We also mentioned that, as an online store platform, we have specific guidelines for canceling transactions, and your cancellation reason did not meet our criteria.

Seller response:
We apologize for any inconvenience that you have experienced. We have done our best to send you the elongated toilet seat that you are looking for. The product we listed on our website was a round size, and we understand that this is not what you are looking for. We did email you to inquire about the size and color, but we understand that you were looking for an elongated toilet seat. In light of this, we have cancelled the transaction and processed a full refund to the original payment method.

Seller response:
We would like to express our sincerest apologies for any confusion that may have occurred regarding your recent purchase. We sell on multiple platforms and strive to provide our customers with the best possible experience. We take great pride in our ability to deliver your orders on time and in excellent condition. We have sent your order on time and communicated in a timely manner. We always wake our transactions on buyers professionally.

Seller response:
please accept my sincere apologies for the inconvenience caused by the problems encountered with the item. We just want to explain that we asked you to provide return the item using the return shipping label we sent you. Also, to be able to issue you a full refund, we asked for a proof of return tracking details. Thanks. Again, we apologize for the inconvenience that this has caused you.

Seller response:
please accept my sincere apologies for the inconvenience caused by the problems encountered with the item. We just want to explain that we asked you to provide return the item using the return shipping label we sent you. Also, to be able to issue you a full refund, we asked for a proof of return tracking details. Thanks. Again, we apologize for the inconvenience that this has caused you.

Seller response:
We apologize for the inconvenience that this has caused you. We give you tracking details and delivery details of your item that you need to pick up in your post office. We also tried to contact you several times if you got the product but you don't respond anymore. Again, please accept my sincerest apologies for any frustration or disappointment you may have encountered

Seller response:
Sorry for this issue. We have contacted you regarding this issue and have not received a response from you. We apologize for the lost item and we are out of stock now. We have refunded you. Sorry for any inconvenience and thank you for your understanding!

Seller response:
We apologize for any confusion, but we wanted to reach out and let you know that we attempted to contact you via messenger regarding the status of your item. Unfortunately, we did not receive a response from you and as a result, we have taken the liberty of canceling the order and issuing a refund for your payment. Please check your messages again in case you missed our previous correspondence. We apologize for any inconvenience this may have caused.