Bonanza

Log in

Shop by Category

Women's Fashion

CATEGORIES

DEALS

TOP BRANDS

Men's Fashion

CATEGORIES

DEALS

TOP BRANDS

Home & Garden

CATEGORIES

TOP BRANDS

Health & Beauty

CATEGORIES

TOP BRANDS

Collectibles & Art

CATEGORIES

Handbags

TOP BRANDS

Jewelry

CATEGORIES

Coupons

More Categories

CATEGORIES

More Ways to Shop

Your Account

More

factorybuysdirect's Feedback as a Seller

factorybuysdirect

Member since 2016

(39)

See details Hide details

All Feedback

39

As a seller on Bonanza

11

User Feedback

3.7 out of 5 stars

(11 shown )

Show all feedback

All Bonanza Transactions

576

See feedback left for others

As a seller

Feedback	From	Items	Date
1 star user feedback Ordered this product on Sep 15. Sep 16 received notice the item was shipped. Queried status on Sep 30. Was asked to give two more weeks. Said OK and 19 days later no further communication from anyone and we still don't have the item.	Buyer TinaG37 (2) Feedback from Buyer TinaG37 (2)	Bluegrass Living 36 Inch X-Marks Fire Pit Cooking Grate	10/19/20
1 star user feedback the heater malfunctioned and started a fire luckily the fire dept got here in time, the heater caused around $900 damage, procom refunded the return of the heater, I paid out of pocket for the repair the heater caused, procom awarded me $50	Buyer dougl222 (1) Feedback from Buyer dougl222 (1)	ProCom Dual Fuel Ventless Blue Flame Space Gas Heater With Blower and Base,- 20	11/26/19
Seller response: Hello,
1 star user feedback They cancelled our order with no explanation. Sent email & didn't hear from them.	Buyer barbarac1266 (1) Feedback from Buyer barbarac1266 (1)	Duluth Forge Dual Fuel Ventless Gas Stove - Model DF25SMS, TSTAT Blower for ProCom and Duluth Forge Fireplaces and Stoves - Model# QEB100	11/07/19
Seller response: Hello, Your order was canceled because we were out of stock for the item. We apologize for the inconvenience. We have refunded your order. Thanks
1 star user feedback Ordered a heater that they supposedly had 47 of in stock. Almost 2 weeks later I had been charged but nothing else had been done, nothing sent out and no record of my order. In the end , Paypal got my money refunded from factory buys direct.	Buyer deanseopa (0) Feedback from Buyer deanseopa (0)	Cedar Ridge Recon Dual Fuel Infrared Heater - 3 Plaque, Model# R-MD3TPU	10/23/19
Seller response: Hello, We apologize for the inconvenience. Your order was canceled because we were out of stock for the item. We have refunded your order. Thanks
1 star user feedback This fireplace is awful! We've tried multiple times to light it & it will not work! We contacted Factory Buys & was given a website in order to buy parts from, that doesn't exist! I want a refund!!	Buyer Mandymichelle (0) Feedback from Buyer Mandymichelle (0)	Duluth Forge Dual Fuel Ventless Gas Fireplace 26k BTU Antique White DFS-300T-2AW	10/15/19
Seller response: Hello, Your heater is covered by a one year warranty. Please contact our customer support at 855-607-6557 and we would be happy to help you. Thanks
1 star user feedback The item was damaged	Buyer CherylT615 (0) Feedback from Buyer CherylT615 (0)	ProCom Electric Peninsula Fireplace Remote Control Coffee Glaze SPE28RE-CG	10/10/19
Seller response: Hello, We apologize for the inconvenience. Sometimes the shipping company damages our shipments. Please contact our customer support at 855-607-6557 and we would be happy to help you. Thanks
1 star user feedback The firebox is defective & caught on fire. I had 2 technicians look at it. When I requested to return it for a refund, factorybuysdirect refused to believe it was defective and wanted details about who installed it. I’m out $699 now. Never again!	Buyer CharlotteB619 (0) Feedback from Buyer CharlotteB619 (0)	Duluth Forge Dual Fuel Ventless Gas Fireplace 26k BTU Antique White DFS-300T-2AW	10/07/19
1 star user feedback My order was never filled. It was cancelled the day after I ordered it. No explanation as to why it was cancelled.	Buyer RedonnaT1 (1) Feedback from Buyer RedonnaT1 (1)	ProCom Dual Fuel Ventless Infrared Heater - 20,000 BTU, Model# MNSD3TPA-BB	04/17/19
1 star user feedback The price was good and it arrived on time, but there were cracks in the side panels. I sent pictures to five different customer service reps, all of whom said there were no pictures. Oddly, every time they replied to my emails, my pictures were there	Buyer makloklin (1) Feedback from Buyer makloklin (1)	ProCom Recon Kerosene Forced Air Heater -80,000-110,000BTU,Multifuel,#R-PCK110VT	03/11/19
1 star user feedback Just got an email update from the seller that the order is cancelled without providing a reason and/or appropriate disposition. This is bad business and very poor customer facing practices.	Buyer abhatnag (1) Feedback from Buyer abhatnag (1)	ProCom Deluxe Electric Corner Fireplace With Remote Control - Cherry Finish	02/11/19
1 star user feedback This was and is a terrible experience. I caution anyone from purchasing anything through bonanza or from factory buys direct.	Buyer WilliamH2051 (1) Feedback from Buyer WilliamH2051 (1)	ProCom Reconditioned Tri-Fuel Ventless Blue Flame Heater - 30,000 BTU	11/30/18