NEW Software house RM1-IC-HVD RM Series Card Reader Item is BRAND NEW CONDITION Item comes exactly as pictured. If it is not in the picture, it does not come with the item unless stated in the description. You may not receive the exact unit pictured, but one in similar condition. Check compatibility with your system. We are not responsible for incompatibility or improper installation. 20% RESTOCKING FEES AND SHIPPING WILL BE CHARGED. IF ITEM IS FUNTIONAL OR INCOMPLETE. An Important Message Regarding USPS Tracking Numbers Due to high volume of shipments sent through USPS, Tracking numbers get recycled on occasion. This means, when you receive the notificaiton that your package has been shipped via USPS, and you try to track the status of the package, it may show your package was Delivered even though the label was just generated. Please don't panic, the solution to this issue is to wait until the Post Office scans the label, then the tracking information will update accordingly. Please let us know if you have any questions. Your feedback is extremely important to us! If you are satisfied with our service please take the time to give us positive feedback. We tremendously appreciate it! We strive for your complete satisfaction. Likewise, if you have any issues, please contact us first, and we promise we will do our best to satisfy your needs and solve the problem. If we resolve your problem, we kindly ask you to still leave us positive feedback. Your kindness will be extremely appreciated!