This reflects the seller's handling time and may not include time spent in transit.
If you have questions about shipping, please contact the seller.

Items must be in new condition, in the original packaging, and not used in any manner. No tears, rips, or stains on the packaging.
As of 9/6/2021, due to supply chain problems, increased shipping costs, and other rises in prices, we must now institute a 10% restocking fee. This applies to all of our products. We wish this was not needed, but it is now a needed remedy.

Buyer is responsible for return shipping on items returned that are not damaged, broken, or missing parts.

All Bonsai Trees must be returned within 1 week of purchase delivery.

Photos of Bonsai Trees: Trees with a sku number beginning with the letter “K” are “One of a Kind” and the buyer will receive the tree in the photo. However, trees that do not have a “K” in the beginning of the sku number will possibly have a stock photo for display purposes. But the buyer will receive a tree that is significantly the same as the photo.

All returns will be reviewed on a case by case basis.