King Balthasar For Nativity, Nativity and similar items

Return Policy
Please kindly bear in mind that our products are all hand made and so take considerable effort and time to make by our colleagues. The work on painting the figurines and statues only start once we receive the order.

We are happy to refund or replace your order if the products doesn’t meet your expectations but please consider the time we spend on working on your order.
If for whatever reason you would like to cancel the order or return the product please let us know as soon as you possibly can but no later than 14 days from receiving the order.

Once we dispatch your order unfortunately we have no means of stopping the order on the way to you so we need to wait until you receive the package and then send it back.

Return Postage and Refund
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.