Chinese Symbol Charms, Chinese Letter Charm, and similar items

To ensure you are completely satisfied with your purchase. If one of our products fails to satisfy you for any reason. Please return the item within 30 days of the receiving date refund as condition below. Please keep in mind that all of our products are 100% made by hand and natural stones that are unique and not perfect like made from machine and each one not exactly same color on the photo.

EXCHANGED NEED NOTIFY WITHIN 3 DAYS

If you have received the items which are damaged or faulty from our mistake, please notify us immediately or within 3 days of receiving the goods. Damaged goods will be exchanged immediately if they are available on hand. We will make the new ones as soon as possible to reship again if they are gone. Remark they are original handmade goods that can be made similar only. We will give you full refund if we can’t find the items to replace.

ITEM MUST BE RETURN WITHIN : 30 DAYS
BUYER IS RESPONSIBLE FOR SHIPPING COSTS
REFUND WILL BE GIVEN AS: Paypal Account

We try to be fair and with all my descriptions. Please read each them carefully. Returned items must be returned in the same condition as when we sent them out. They must be returned in their original condition or similar packing. They must be shipped priority mail with tracking number. You will be refunded after we got them in perfect condition.
If there is any problem, we can work together to resolve it. We have always been extremely fair and always try to work with my reasonable customers. Negative feedback doesn’t go away and should only be left as a last resort. We strive for positive feedback, harmonious relations and even some friendships.

We will make every attempt possible to resolve the issue if we made a mistake. Please do not assume a mistake is intentional. Let us know if our service could be better.

Please contact us if you require further details.