Trachycarpus Fortunei (Chinese Windmill and similar items

Because of the delicate and perishable nature of seeds, we are unable to accept returns. Should the customer be justifiably dissatisfied with any of the seeds sent by us, he or she may send an email, stating the reasons. After checking the complaint, we will send replacement seeds or seeds of a different species.

Once the seeds are shipped, we can’t accept returns. On receipt of your order please verify the completeness and intact condition. If there are any items missing which were in the original order or if you feel that some item is not in the condition it should be (infestation, physical damage, disease), please contact us as soon as possible to resolve the issue. Please do not send back the items unless asked for it. For communication with us please take photos of the items which present problems and attach them to your message. We will do everything possible to solve the problem immediately to ensure complete satisfaction of the customer.

Germination Information will be presented for every item in the order.

PLEASE NOTE

We can’t control a buyer’s country’s laws, any confiscated or destroyed shipment by a buyers country is out of our hands and the risk the buyer takes if they don’t know their laws.