Sterling Silver Heart Shape Lock & Key and similar items

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If you have questions about shipping, please contact the seller.

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Our Pricing & Jewelry
We continually make efforts and every attempt to avoid pricing errors and product information, but despite our best efforts mistakes do occur. We reserve the right to correct pricing errors and in our sole discretion to cancel or refuse any order placed with incorrect or erroneous pricing. Since some or jewelry are precious metals and jewels and market prices fluctuate all the time, we reserve the right to change pricing on items even if you have ordered it, if the daily price difference is significant. We will of course notify you of any such changes in pricing if you have already placed an order. We display MSRP, Manufacturer Retail Pricing on our site and our current or sales pricing on every product page. Gemstone weights & measures listed on product pages are approximate .

Exchanges & Refunds
We will exchange any items you have purchased from us, once at no cost for up to 30 days after you receive your order. You are responsible for paying the shipping charges back to us and the shipping charges back to you (unless we have made a mistake with the order and have sent you the wrong item).

We will issue a refund for any items you have purchased from us unless marked (no returns or exchanges on the product page at time of purchase) that is in the ORIGINAL, UNUSED, UNDAMAGED CONDITION for any reason for 30 days after you receive your order(Please see restrictions below). Please send an email to [email protected], requesting a RMA Number (return merchandise authorization number). Please include your Name, Last Name, Phone Number, Order Number (and correct size instructions if you are exchanging).

If you are exchanging an item for a different size and it is not a size that we carry then there will be a resizing fee. Please note, not all metal types, jewelry or rings can be resized.

PLEASE NOTE:

1) Engraved items such as pendants, rings or any other special order or engraved jewelry, special sized rings are NON-REFUNDABLE and NON-EXCHANGEABLE.

2) If you have received FREE Shipping or have paid for shipping with your order then you are responsible for paying the shipping charges back to us and the shipping charges back to you (unless we have made a mistake with the order and have sent you the wrong item). If you have received FREE shipping with your order and request a refund, the refund amount will be the total amount paid minus the original shipping cost.

3) If you return an item and it is slightly scratched, has noticeable blemishes or it is not in the original, unused, undamaged condition, at our discretion we may exchange or refund your item and will charge a minimum 20% restocking fee.

4) All fine jewelry, diamond or precious stone jewelry we sell is made to order. If you return such items for a refund without an exchange and it is in original, unused, undamaged condition, there is a 10% restocking fee.

5) If you exchange an item once and request to return the second item, a 15% restocking fee will be assessed, unless we have made a mistake with the order and have sent you the wrong item.

Please do not ship any items back without receiving an RMA Number, where to ship the item to and instructions FIRST. WE WILL NOT RECEIVE and WILL NOT BE ABLE TO REFUND or EXCHANGE your item without an RMA Number and correct shipping instructions. If you choose to ignore our return and exchange process and send an item back without getting an RMA and proper instructions and return an item to an arbitrary address and we are successful at locating your item, there will be a minimum 20% restocking fee. Contact us at [email protected] to initiate your exchange/return.