Exquisite Champagne Diamond Heart Pendant and similar items

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Return Policy for Fine Jewelry US Direct on Bonanza

At Fine Jewelry US Direct, we strive to ensure your complete satisfaction with every purchase. Our return policy outlines the process for returns and exchanges to provide you with a smooth and hassle-free experience.

Eligibility for Returns
Time Frame: You may return most new, unopened items within 30 days of delivery for a full refund.
Condition: Items must be returned in their original condition, unworn and unaltered, with all original packaging and certificates.

Return Process
Request a Return: Contact our customer service team to initiate a return. You will receive a Return Merchandise Authorization (RMA) number and return instructions.

Packaging: Securely package the item, including all original packaging, certificates, and the RMA number.

Shipping: Ship the item back to us using a trackable shipping method. We recommend insuring the package for its full value.
Refunds

Processing Time: Once we receive and inspect your return, we will process your refund within 7 to 10 business days.

Refund Method: Refunds will be issued to the original payment method used at the time of purchase.

Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Exchanges
Availability: If you wish to exchange an item, please contact our customer service team to discuss available options.

Process: Follow the same return process as outlined above. Once we receive your return, we will process the exchange.

Non-Returnable Items
Custom Orders: Custom-made or personalized items are non-returnable.
Final Sale Items: Items marked as final sale are not eligible for return or exchange.

Additional Information
Inspection: All returned items are subject to inspection before processing a refund or exchange.
Customer Support: For any questions or concerns, please contact our customer service team for assistance.