Zara Worn once crew-neck textured sweater and similar items

We do not currently allow returns of items, but we do strive to make our customers happy.

If the item you receive is damaged, the wrong item or not as described, or if any items are missing, then you must report the issue in the Contact Service :

[email protected]

or in the contact form of the website. ;within 3 days after delivery of the purchased item. Alternatively, you can also contact us within 3 days after delivery to let us know. Once approved the return You have 4 Business days To shipping Back Same A delivered to you.

You get a full refund for items that were wrong, damaged, went missing during shipping or differ considerably from the description .

What is covered
If any of the following pertain to your order, please report the problem in the website immediately:

Undisclosed damage
Incorrect or missing item
Item not as described
Item is not authentic
If no claim is made within 3 days of delivery, payment will be automatically released to the Ana Fashion NY store.

From our PayPal Account. To the Bank.

Once payment has been released, all sales are final and no refunds will be provided.

What is not covered
Item does not fit / changed mind
If the item is just not your style or does not fit you, we unfortunately cannot accept a return. BUT You can always Ask by Credit store ! Only We charge the shipping by the Next Purchase.(Shipping fees no refunded).

.You will no charge a restocking fee In this case .

Again , we do strive to make our customers happy. If the item you receive Does not fit or change mind, we will charge a 15% restocking fee . Plus shipping fees Of return

Please keep in mind that in order to be applicable for a refund, the item has to be in the exact same condition as received. and shipping in exactly same care of packing.