Frame Your 8.5 x 11 Photo Purchase from 25th and similar items

Returns and exchanges will not be accepted unless the item arrives damaged during shipment.

If your order does arrived damaged, please notify me immediately with your order number and the details and photos of the damage. If the package arrives visibly damaged from the outside before opening, please take photos of the package as it arrived prior to opening it to inspect its contents. Then please open the package and take photos of the item you ordered. If the item is not damaged, you may choose to keep the item and instead just file a complaint to the shipper about their handling of the package.

If the item is damaged, you can choose one of the following: 1) to have the item replaced if another is available, 2) to file a claim with the shipper for reimbursement (this is usually limited amount, so you may not want to go this route if your purchase was valued higher than the allowed amount), or 3) request a refund for your order.

Please do not return any item to us without prior authorization or a written agreement by us to accept a returned item for damage or any other reason. We will not accept any item without a return authorization. For questions or concerns, please contact us.