Charcoal Companion Stainless Steel V-Shape and similar items

This reflects the seller's handling time and may not include time spent in transit.
If you have questions about shipping, please contact the seller.

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns or exchanges of eligible items within 30 days of the original purchase date. Please read the following return policy before initiating a return or exchange.

Eligible Items

To be eligible for a return or exchange, items must be in their original condition, unused, and with all tags and packaging intact. We reserve the right to refuse returns or exchanges of items that do not meet these criteria.

Initiating a Return or Exchange

To initiate a return or exchange, please contact us with your order number and reason for the return or exchange. We will provide you with a return shipping label and instructions for returning the item.

Refunds

Refunds will be issued to the original form of payment within 7-10 business days of receiving the returned item. Shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us to initiate the exchange. We will provide you with a return shipping label and instructions for returning the item. Once we receive the returned item, we will ship the exchanged item to you.

Non-Eligible Items

We do not accept returns or exchanges of the following items:

Personalized or custom-made items
Intimate apparel or swimwear
Clearance or sale items
Thank you for shopping with us! If you have any questions about our return policy, please don’t hesitate to contact us.