QKZ DM10 High-quality Headphones in-ear all and similar items

This reflects the seller's handling time and may not include time spent in transit.
If you have questions about shipping, please contact the seller.

Refundable situation

1. The received item is wrong. Provided it is not used, please follow the warranty procedure and contact us within 72 hours of receving your order and return the item of your order to the address we will provide to you; ATTENTION: the item must be free from damage or defects. (All parts must be returned.)
In this case, the customer is obliged to pay the shipping costs for the return.
Tips: Delivery by post is recommended in case of delay in customs clearance, thank you!
ATTENTION: It is mandatory for the buyer to use a traceable shipping method, providing us with the tracking number, after having shipped the items (including all their parts) to be returned.

Factory defective object situation

1. Product ordered with factory defect is acceptable and must be returned. (All parts must be returned), to the address, we will provide.
The customer is obliged to pay the shipping costs for the return.
Tips: Delivery by post is recommended in case of delay in customs clearance, thank you!
ATTENTION: It is mandatory for the buyer to use a traceable shipping method, providing us with the tracking number, after having shipped the items (including all their parts) to be returned.

Repairable and non-refundable situation
1. Artificial factor
1? Disassembly
2? Misuse, unofficial changes to firmware or software or any other cause of damage are not covered;
3? Drops or spills
4? Water damage: falling into water; Raindrops, fog, or haze Pour liquid on the phone
5? Other man-made damages

Warranty for the repair, the customer will pay the shipping costs for the return of the object to be repaired and; Cost of returning the repaired item; The customer will receive a total repair cost estimate. The store will send your items for repair and provide you with a quote for additional costs during the repair.
2. Any scratches or damage on the packaging and appearance.
3. Any scratches or damage to the screen and motherboard or other unauthorized third-party repairs.
4. Packages and accessories were not included upon return.
5. It has been discontinued and used for over a month.

Unrepairable, non-refundable situation

Expired warranty or problems not covered by the manufacturer’s warranty.

All those objects that have been tampered with, damaged involuntarily or voluntarily, and returned in conditions no longer like new are to be considered items without warranty and refund. In these cases, the purchase will not be refundable but a repair can be evaluated. Shipping is paid by the buyer as explained in the paragraph above.
ATTENTION: It is mandatory for the buyer to use a traceable shipping method, providing us with the tracking number, after having shipped the items (including all their parts) to be returned.