Sheratone Blackstone Hotel Michigan Avenue and similar items

Refunds will be processed after buyer contacts us to advise nature of the return request. For damaged items we request photos providing evidence of the damage before processing a return or refund. Where possible we will replace a damaged item or process an exchange of equivalent value. Returns in original condition and packaging are to be returned at buyer’s expense using a level of shipping using tracking & insurance. Returns are subject to a 10% restocking fee at seller’s discretion. Damaged returns are subject to a greater percentage reduction in refund payment.