I contacted Bonanza with a question. Aside from the getting the normal run-around answers, I was advised that I didn’t have a credit card on file. I’ve always had auto-draft – which I advised the CSR. The response I received? “The credit card failed and must be updated. The booth is on hold . Please update the credit card.”
Thought that was a little aggressive, but sure, I’ll go check my card. I log in and and sure enough, my booth is now on hold after contacting them about a completely different issue without them actually giving me time to go look at it (this all happened within an 8 hour timeframe).
With the recent shipping change I was already trying to decide if I was going to continue on Bonanza or not. Now I don’t need to do anything because they just ended all my listings for me.
Is this normal behavior? I’ve been with Bonanza for several years and this is the first time I’m encountering this.
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BubbleNovaShoppe Reputation: 75 See BubbleNovaShoppe's booth |
I had one of my booths put on hold after their"bot" read one of my items as being banned from selling as a Native American relic.It was a needlepoint kit of a Indian chief and a teepee. Not anywhere being a relic. I went round and round with support to reinstate my booth after I removed the listing. This was earlier this year. With their new shipping policy I have put all my booths on vacation mode for now.
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Bumblebeasvariety Reputation: 1016 See Bumblebeasvariety's booth |
Hello BubbleNovaShoppe,
Thanks for your question. Please note that, for obvious reasons, I’m not going to get into your specific account details here on the community forum. I highly recommend that you continue to communicate with our support team until a resolution can be reached.
That being said, it is (and always has been) required for all sellers on Bonanza to have a valid credit card on file with our system for the purpose of paying seller fees. If a seller has fees due, and the credit card on file fails or is declined (as yours did) then our system automatically will put that seller’s account on hold until the situation can be rectified and the overdue fees are paid.
https://support.bonanza.com/hc/en-us/articles/360001364071-All-About-Billing-on-Bonanza
If you need any additional assistance, please feel free to contact our support team using the “Help” drop down menu at the top of any Bonanza page, or by sending us an email to [email protected]
Thanks!
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BonanzaBrandon Bonanza Staff See BonanzaBrandon's booth |
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