Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
Our mission is for all of our shoppers to gleam with confidence and joy each time they flaunt their US Jewelry Factory piece.
We service our customers directly which allows us to provide quality jewelry and quality service at unbeatable price, additionally…
• All of our stones are natural, earth born diamonds.
• You don’t worry about the shipping, it’s on us!
• Our lifetime warranty allows your US Jewelry Factory piece to be an heirloom to be passed down for years to come.
• We offer resizing accommodations.
• Our 14 day return policy is hassle free, with no questions asked.
Please let us know if you have any questions our customer service team is just a phone call away to assist you.
Shipping policy
All items will be shipped upon either receipt or approval of payment within 1-3 business days. Orders for rings may be delayed due to ring sizing. We offer Free USPS & UPS shipping which includes insurance to anywhere in the United States. Next day USPS or UPS Express Mail is available; buyer will be responsible for cost of shipping.
Return policy
Refunds available: See booth/item description for detailsIf for any reason you are not completely satisfied and wish to return your purchase, we will refund 100% of the original price. All Returns will be accepted within 14 days of the customer receiving the item. Products which have been modified by another 3rd party jeweler or abused will not be accepted for exchange or refunds. We do not refund any shipping expenses.
Our Return Process
Once your returned item is received and accepted, your refund will be processed shortly. Our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized, or damaged cannot be accepted for return.
Returns without a Return Authorization Number, and packages that are improperly packaged or uninsured will be refused receipt.
To return your purchase, please follow these simple steps:
1. Email us to receive an authorization number.
2. Pack the item to be returned and include your shipping document.
3. Insure your package. You can ship it via any carrier. Be sure to ship your item fully insured, and request a signature for confirmation that your shipment has reached its destination.
Please ship all Returns to the following address:
US Jewelry Factory – Returns Department
71 West 47 Street
Suite 402
New York, NY 10036
If you have any questions about our return procedure, please contact us:
Toll Free: 877-777-7670
Direct Line: 212-819-0075
Booth fans
Seller coupons & discounts
Shipping discount: Shipping weights of all items added together for savings.
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