Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Shipping policy
Free Shipping is available only through Standard Shipping within the 48 contiguous United States ONLY. Orders shipped to Hawaii, Alaska, Puerto Rico, Guam and APO/FPO or PO Box addresses are excluded from this offer. Offer is only valid on one shipping address; multiple addresses per order will be charged separately. Please contact Pro Therapy Supplies for additional shipping information. Orders placed online will be contacted to approve additional s/h charges before orders are processed. (UPS and Fed Ex do not ship “ground” from Georgia to these destinations & therefore shipping costs are higher and for some items shipping may not be available at all).
Pro Therapy Supplies reserve the right to ship any order with free standard shipping by any means we choose. If you can only accept certain shipping methods to your address please contact us at 1-800-883-0368 to setup the correct delivery method for your order
Note: For Return items sold with “Free Shipping” — Customers are responsible for both the delivery and return shipping fees. NO EXCEPTIONS
Return policy
Refunds available: See booth/item description for detailsAll Returns are subject to a 15% Restocking Fee and must be requested within 45 days of item delivery. Fees are waived if exchanging for the same or similar item.
Due to our compliance with Health and Safety regulations we cannot accept returns for Pillows, Cushions, Bedding, Supplements, Topicals, Used Braces/Supports, Inserted Products (ear, nose, mouth, etc.) or Massage Products once they are opened or used.
Refunds should appear on your next credit card billing statement.
Non-Returnable Items
Certain products cannot be returned for any reason due to our compliance with Health and Safety Laws/Regulations.
Custom made products to customer specified details, such as treatment tables
Products inserted into any body orifice (ear, nose, mouth, etc.)
Buckwheat filled products
Bedding or bed wedges/cushions
Water pillows of any kind
Used or worn braces and supports
Si-Loc – Support Ring for the SI-Joint and Pelvic Ring
Hot/Cold therapy products – heated or frozen/refrigerated, including hot and cold packs
Supplements, Topicals, or Analgesics (opened or unopened – to protect customers from contamination and tampering)
Examples include vitamins, skin creams/lotions/sprays, hair-care products, and others items in this category
Worn or washed clothing or other wearable merchandise
Assembled Furniture and DVD/VHS media
Other items, such as Theraputty, which can be contaminated with dust, skin, or hair
All heating pads, pillows, and low back cushions may be returned ONLY if the items have not been opened or removed from the sealed plastic bags.
Booth fans
Seller coupons & discounts
Shipping discount: Shipping weights of all items added together for savings.
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