More Details - Bonanza

Home » MobilityScooTrike's booth » Booth Details and Policies

Booth Details, Discounts, and Policies Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Booth overview

All items are shipped from the USA from MobilityScooTrike.com
where we can guarantee free shipping and low prices!

Shipping policy

Everything ships FREE with reasonable delivery within the continental 48 states!

Mobility has a warehouse in the USA and ships with Fedex, USPS, Ontrac, Lasership, or other trucking companies, and United Delivery Service. We ask that you please provide a physical address for your order so it arrives on your doorstep safely and soundly as we cannot ship to APO/FPO/PO box addresses. Alaska, Hawaii, and US Territories ship with an additional fee. Out of the country shipments are subject to custom clearance and tariffs that are the responsibility of the purchaser.

Freight shipments may take additional prep time and require a phone number for delivery. All freight shipments are FREE curbside delivery.

Any address change request made after the order is placed cannot be guaranteed.

To uphold Mobility’s shipping speed, your order will be processed immediately. If you change your mind after payment is confirmed, we will do our best to stop the order, however, we cannot guarantee cancellation.

Any refused or otherwise non-delivered or returned orders due to customer’s fault will be subject to the actual (not free) two-way delivery charges and the 20% restock fee.

Any returned and/or not complete returned items showing marks will be subject to a partial refund, according to the status of the returned item. Shipping and restock fees apply.

These items require assembly, as it is a common requirement with freight shipments, it is the consumer’s responsibility to take the product to a local bike/scooter shop for assembly. No claims will be accepted if it is not followed. We do not provide white-glove service, and you did not pay for it either. Giving instructions over the telephone is like having your car fixed without taking it to your mechanic. Some products may have no manual from the manufacturer. In this case, you can find some help on our website under the “ihelp” section. Some video may provide you with visual help only. If the purchaser establishes a claim of “item incomplete” or “item is not operational, faulty etc..” than he or she must take the item to a local bike/scooter shop and send the seller the information of his/her local bike shop’s for verification of such claims.

You understand that purchasing a complex product such as an electric trike etc.. on the Internet has its consequences. One of them is that you are paying a lot less than if you were purchasing it at your local store, however it also means that you need to be able to handle issues such as finding help for assembly, adjustments, pumping air in the tire, etc… It includes but not limited to scenarios in which you need technical help that cannot be administered over the phone or email, or the item does not work for some reason. In such matters you may choose on of the following steps: 1/ check the item yourself 2/ find a nearest shop where they service these types of items or 3/ you send it to us postage prepaid to us for repair or replacement before a new one can be shipped out. Occasionally, the freight go through rough handling and some screws, wire connectors can get loose. In such a case, it is the consumer’s responsibility to tighten those parts. If the company provides with a replacement part, customer must install it or if it is not possible must take the product to a local shop to do such adjustments or installations.

We deliver to your curbside only and drivers are not allowed to enter buildings, elevators or perform any other tasks.

In case the freight company cannot access customer’s address, it is the customer’s responsibility to arrange pickup at the pickup location designated by the shipping company. Any shipment refused for this reason will result in a deduction from the refund amount, equals to the 20% restock fee and the two-way shipping costs.

Please confirm your working telephone number for the freight company, as they will contact you for delivery. Without it, you will not receive the item, and will be responsible for the freight charges and restock fees.